Frequently asked questions about our escape games.

 

Can I change the number of people at a later date?  Do I then have to pay the old price?

A subsequent increase in the number of people is usually not a problem as long as the maximum number of 6 people per room is not exceeded.

Please let your game master on site know that you have come with more people and we will then book the additional players.

Please make sure that you do not go below the number of players for your booked game, as the booking is binding and you would otherwise have to pay for players who are not present.

 

How long does a game last?

 

The game lasts 60 minutes. The indicated playing time is the start of the game.

Please check in at the reception at least 5 minutes before the start of the game - please be on time!

There you will receive a detailed briefing.


In which language are the games available?
The games can be played in German and English.

 


Can the games also be played with larger groups?
Of course, you can also have a great gaming experience with more than 6 people. As our rooms are usually designed for a maximum of 6 people, you can simply book several rooms at the same time and play them against each other. Whoever escapes first wins!

During the game you can of course also communicate in another language, but you should have a knowledge of German or English to understand our instructions and all the context.

 

What group size is suitable for the games?
Our current games can be played with a minimum of 2 and a maximum of 6 people.

This maximises the fun for each participant.

 

From what age can you play?
From the age of 12 accompanied by a parent or guardian and from the age of 16 unaccompanied - No heavy physical labour is required in any of the games. Everything is prepared by us in such a way that everyone can solve the manual tasks. For some games, a certain level of physical fitness is a good prerequisite for a successful game. If you have any physical or psychological concerns, please discuss them with the match organiser.

 


Are there any health restrictions for the games?
If you suffer from claustrophobia, heart problems or epilepsy, you should consult a doctor beforehand. If you have any other questions or handicaps, you can contact us at any time. For some games, a certain level of physical fitness is a prerequisite for successful play. If you have any physical or psychological concerns, please speak to the game leader beforehand.

Our rooms are not barrier-free!

 

Is the game dangerous?
No! Although we try to make the games as authentic as possible for you, you are never in any real danger. In addition, the game master is in contact with you at all times via camera or microphone.

Are the games recorded?
No, the cameras are only there to help you solve the puzzles. If you get stuck, the gamemaster will recognise the problem and give you a hint.

Are you really locked in the room?
No, for security reasons the doors remain unlocked. The entrance door to the game can also be used as an exit at any time if a player feels uncomfortable. However, this has not yet happened.

Do I need any special skills to solve the games?
No, you just need a sharp mind and good teamwork! No hard physical labour is required in any of the games. Everything is prepared by us so that everyone can solve the manual tasks. For some games, a certain level of physical fitness is a good prerequisite for a successful game. 


How can I book a game?
You can book online on our homepage. If you have any questions, simply use our contact details to reach us by phone or e-mail.

What payment options are available?
You can either pay when booking online via PayPal, Visa or Giropay or, in the case of last-minute enquiries, in cash on site.


What is not allowed in the escape room?
We provide locker cabinets for you to lock up your belongings. For safety reasons, it is not permitted to take lighters or any kind of open light into the room. In addition, mobile phones, cameras, cameras and any kind of light sources are not allowed in the room. The game may be cancelled in the event of non-compliance.

Where can I park?
There are numerous paid parking spaces and multi-storey car parks in the immediate vicinity. If you are travelling by train, you will find us just a two-minute walk from the main station.

Is special clothing required?
We recommend that you wear comfortable clothing. Shoes with high heels are not allowed in our rooms.

What happens when the time starts?
The 60 minutes start to run backwards. You don't need a lot of strength to move anything or anything similar. If something cannot be moved easily, it should stay in place. You don't need every object in the game, some are just for decoration.

Do the scenarios always stay the same?
No. On the one hand, new games are added, on the other hand, we replace other games after a certain time. Just ask us when you can play a new escape game with us!

Is it scary at EscapeDiem?
Depending on the theme, it can also be scary in the puzzle rooms. We work with light and sound effects, fog and other stage technology. It also gets cramped in some rooms and strobe effects are used in some games.

Are there other terms for Escape Room?

Yes, there are several alternative terms, both in German and in English.

Possible synonyms for "Escape Room" are:

Puzzle room
escape game
Live Escape Game
Exit Room
Live Exit Game
Breakout Room


My question is not listed here.
No problem, just contact us and we can clarify any questions immediately!

General information
Each participant must be present at the venue on time at the time booked so that the organisers can brief them on the game. EscapeDiem is a live event in which the rooms are made ready for each booking and are only blocked for the booked period. Delays and postponements of the start of the game are therefore not possible. Each participant accepts the terms and conditions of EscapeReality GmbH. The game starts at the booked time. If the participants do not turn up or are not prepared to accept the rules of the game, the game cannot begin. In this case, there is no entitlement to a refund of the participation fee. Every participant is obliged to fully comply with the rules of the game. Any violation of the rules of the game will result in the immediate exclusion of the participant or the complete cancellation of the game. There is no entitlement to a refund of the participation fee in this case either. The solutions in the puzzle rooms are considered a trade secret and may not be disclosed to third parties.

The puzzle rooms and all events in the rooms constitute protected works within the meaning of Section 2 of the Copyright Act. It is prohibited to take photographs or make film, video or audio recordings. Unauthorised recordings of an event/puzzle game will be prosecuted by EscapeReality.

It is not permitted to bring food and drink into the event room or to consume food and drink brought into the venue. Smoking is prohibited in all areas of the venue.